PRIVACY POLICY

Information We Collect:

• Personal Information: When you make a reservation or sign up for our services, we may collect personal information such as your name, email address, phone number, and billing information.

• Booking Details: We may collect information related to your retreat booking, including dates of stay, dietary preferences, health information, and any special requests or accommodations.

• Communication: We may collect information from your communications with us, including emails, phone calls, or messages through our website or social media channels.

How We Use Your Information:

• Provide Services: We use the information you provide to fulfill your reservations and deliver our services to you, including processing payments, managing bookings, and communicating with you about your retreat experience.

• Personalization: We may use your information to personalize your experience and tailor our services to meet your needs and preferences.

• Marketing: With your consent, we may use your contact information to send you promotional materials, newsletters, special offers, or updates about our services.

• Improve Our Services: We may use aggregated and anonymized data to analyze trends, track website usage, and improve the quality of our services and user experience.

Disclosure of Information:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing partners. These third parties are contractually obligated to protect your information and only use it for the purposes specified by Resolution Retreats.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, or safety of Resolution Retreats, our customers, or others.

Data Security:

• We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

• We advise you to take precautions to protect your personal information, such as choosing strong passwords, avoiding sharing sensitive information over unsecured networks, and keeping your login credentials confidential.

Your Choices:

• Opt-Out: You have the right to opt out of receiving marketing communications from Resolution Retreats at any time. You can unsubscribe from our email list by following the instructions provided in our marketing emails or by contacting us directly.

• Access and Correction: You may request access to, review, update, or correct your personal information held by Resolution Retreats by contacting us at contact@resolutionretreats.co.nz.

Children's Privacy:

• Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Changes to Privacy Policy:

• We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us:

• If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at contact@resolutionretreats.co.nz.

 

Thank you for choosing Resolution Retreats. We are dedicated to protecting your privacy and providing you with a safe and enjoyable retreat experience.